Refund policy

Refund & Returns Policy Last updated: July 18, 2026

We want you to feel good about your order. Eligible items can be returned for a refund to your original payment method: pieces we make within 30 days of delivery, and pieces from the independent brands we curate within that brand's own return window, which we will always confirm for you. The simplest thing to do is start every return by contacting us (see below).

Items we make and items we curate Our collection includes pieces designed and made by Sparkycare and pieces from independent brands and studios we curate. Whichever kind you bought, you start a return the same way, by contacting us, and we handle it for you as your single point of contact.

  • Pieces made by Sparkycare, including personalized pieces, are backed by our 30-Day Money-Back Guarantee: if you are not happy, contact us within 30 days of delivery and we will make it right with a replacement or a refund.
  • Pieces from the brands we curate are returned under that brand's own return policy. Windows and conditions can vary from one brand to the next, so contact us first and we will confirm the return window and the steps for your specific item, then manage the return with the brand on your behalf.

Either way, you deal only with us, and your statutory rights (see the EU and UK section below) always apply and are never reduced by a brand's own policy.

How to start a return

  1. Email contact@sparkycare.com with your order number and the item you'd like to return. Always start here — please don't ship anything back until we've replied with the correct return address. The address printed on your parcel is a production or fulfilment facility, not our returns address, and for curated pieces the return often goes to the brand that made it, so items sent to the wrong place can't be matched to your order.
  2. We'll reply within 1-2 business days with the return address, instructions, and an RMA (if needed).
  3. Pack the item securely, ideally in the original packaging.
  4. Ship with a trackable service. We can't refund items we don't receive.

Return shipping cost: You are responsible for return postage, unless your item arrived damaged, defective, or incorrect. We do not accept COD returns.

Eligibility To be eligible for a refund, items must be:

  • In resellable condition, handled no more than needed to inspect the item
  • Returned within the applicable return window (30 days for our own pieces; the brand's stated window for curated pieces, which we will confirm when you contact us)

Personalized and made-to-order items Items customized just for you, such as pieces featuring your names, dates, messages, photos, custom maps, or star charts, are made for one person and cannot be restocked, so they fall outside the standard return process, and for customers in the EU and UK they are exempt from the statutory right of withdrawal (see below). Our 30-Day Money-Back Guarantee still covers them: if you are not happy with your personalized piece, contact us at contact@sparkycare.com within 30 days of delivery and we will make it right with a replacement or a refund. Because each piece is made just for you, we handle these case by case rather than through the standard return steps, and we may ask for photos or refer to the preview or proof you approved before printing.

Non-returnable / final sale Gift cards, downloadable products, and items marked Final Sale cannot be returned. Personalized items are covered by the guarantee above rather than the standard return process.

Order changes and cancellations Changed your mind or spotted a typo? Contact us at contact@sparkycare.com within 24 hours of placing your order and we will almost always be able to cancel or update it; for pieces from the brands we curate, the brand may occasionally have started processing sooner, but we will catch it in time whenever it can be caught. After 24 hours your piece may already be in production, but reach out anyway and we will do what we can, and either way the return terms above still apply.

Damaged, defective, or wrong item If your order arrives damaged, defective, or incorrect, email photos or videos to contact@sparkycare.com as soon as possible, ideally within 7 days of delivery, so we can resolve it quickly. We'll make it right with a replacement or refund, including any shipping costs. Nothing in this section limits your statutory rights, including any legal guarantees that apply in your country.

Refunds Once your return is received and inspected, approved refunds are issued within 5-10 business days to your original payment method. Your bank or card issuer may take additional time to post the credit.

Exchanges Need a different size or color? The fastest way is to return the item for a refund and place a new order for the replacement.

EU and UK customers: right of withdrawal If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of the day you (or someone you nominate) receive the last item in your order, without giving any reason. This right applies no matter whether we made the item or curated it from another brand, and it is never reduced by any brand's own return policy. For pieces made by Sparkycare, our 30-Day Money-Back Guarantee applies to you as well, so in practice you have 30 days on those. For curated pieces, the brand's own window may give you more time than the statutory 14 days; contact us and we will confirm what applies to your item.

To exercise this right, tell us before the window ends by a clear statement, for example an email to contact@sparkycare.com, or by using the model withdrawal form below. Then send the item back to us without undue delay and no later than 14 days after telling us.

If you withdraw, we will refund all payments received from you, including standard delivery costs (but not the extra cost of any delivery option other than our least expensive standard delivery). We will issue your refund within 14 days of the day we receive the returned item, or the day you provide proof of having sent it back, whichever comes first, using the same payment method you used for the purchase. You pay the direct cost of returning the item.

You may handle the item only as you would in a shop to establish its nature, characteristics and functioning. If the item's value is reduced by handling beyond that, we may deduct the loss in value from your refund.

The right of withdrawal does not apply to items made to your specifications or clearly personalized (such as pieces featuring your names, dates, messages, photos, custom maps, or star charts), or to gift cards.

Model withdrawal form (Complete and return this form only if you wish to withdraw from the contract.) To Sparklywax LLC, 4000 Hollywood Boulevard, 555S, Hollywood, FL 33021, United States, contact@sparkycare.com: I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: Ordered on / received on: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date:

Late or missing refunds If you haven't received a refund after 10 business days from our approval, check with your bank or card issuer. If you still need help, contact us at contact@sparkycare.com.

International returns Duties, VAT/taxes, and customs or brokerage fees paid to your local authority are non-refundable by Sparkycare. If a parcel is returned to sender or disposed of due to unpaid import charges or failure to provide requested customs information, shipping fees and any return costs are non-refundable.

Questions? We're here to help: contact@sparkycare.com