The Sparkycare Lifetime Quality Guarantee
We stand behind how your piece is made, for as long as you own it.
Not for thirty days. Not for a year. If it ever fails on us, we make you a new one, free.
Most wall art comes with a return window and nothing after it. We think that is the wrong way round. You did not buy a poster for a season, you bought a piece for a moment that mattered, and it should still look right on your wall in ten years. So we back the making of it for as long as you own it.
This is not a gamble on our side. We print with archival-quality inks that resist fading for decades, and we frame with solid pine and shatterproof plexiglass, because we want to know what your piece will look like a decade from now. The guarantee is us saying that out loud, and standing behind it with a new piece if we are ever wrong.
What the Lifetime Quality Guarantee covers
Anything where the piece failed at something it was made to do. Free replacement, for as long as you own it.
- Fading under normal indoor conditions
- Ink or print defects
- A warped frame, or a frame joint that gives way
- Backing, mount or hanging-hardware failure
- Glazing that was faulty from the day it was made
That is our work, so putting it right is on us. One free replacement for each piece you own.
And if life happens instead
Knocked off a wall. Dropped during a house move. Water, a child, a pet, a bad day. That is not a fault in the piece, so it is not covered free, and we are not going to pretend otherwise.
What we will do is remake it for you at half the current price of that piece, for as long as you own it. No time limit, no cap, and nothing to send back. We would rather remake the thing you chose than have you take it off the wall.
How a claim works
- Tell us what happened. Email contact@sparkycare.com with your order number, a short description of what went wrong, and one or two clear photos of the piece.
- We review it. We check the claim against your original order and look at the photos. We reply within 1-2 business days, and we may ask a follow-up question if something is not clear from the images.
- We make you a new one. Same design, same size, same format as the original. Keep the damaged piece; there is nothing to pack and nothing to send back to us.
We look at every claim properly, and we are not looking for a reason to say no. If it is genuinely unclear which side of the line a piece falls on, we treat it as ours.
The details
How long is lifetime? For as long as you own the piece.
What does it cost? In your first 30 days, nothing at all: that period runs on our 30-Day Money-Back Guarantee, and anything that arrives damaged or wrong is replaced free with the shipping covered. After those 30 days, a quality failure means the new piece is free and the only cost is a flat $19 to ship it to you. Accidental damage means the new piece is half its current price, plus the same flat $19 shipping. We always tell you the amount before anything is printed.
How many times? The free replacement is once for each piece you own. If you bought three pieces in one order, all three are covered, each once. The half-price remake has no limit.
Does a replacement in the first 30 days use up my free replacement? No. Those are separate, and your lifetime replacement stays untouched for the future.
Who can claim? Every claim is checked against the original order, so please have your order number to hand. Each piece is claimed on its own damage: send us photos of the piece that needs replacing, and that is the piece we remake. If the piece was a gift you were given, ask whoever gave it to you for the order number, or have them get in touch on your behalf.
What if my piece was personalized? Covered on exactly the same terms. We keep your order on file and remake it as it was.
What is not covered
- Loss or theft. This covers the piece, not its disappearance.
- Damage done deliberately, and damage caused by altering, reframing or remounting the piece after it reaches you.
- Damage from hanging a piece somewhere it was not made for, such as outdoors or in direct steam.
- Pieces bought secondhand. The guarantee stays with the original order and does not transfer if the piece is sold on.
Register your guarantee
Your Certificate of Authenticity carries a QR code. Scanning it brings you here, where you can put your order on file so a future claim takes one email instead of a search through old receipts.
Registering is optional. Your Lifetime Quality Guarantee is active from the day your order is delivered whether you register or not, and it does not depend on joining our email list. Registration exists to make a claim faster, nothing else.
Two promises, not one
The 30-Day Money-Back Guarantee is about whether you love the piece. Love it, or your money back. The Lifetime Quality Guarantee is about the piece itself: if it ever fails on us, we replace it free, for as long as you own it.
Questions? We're here to help: contact@sparkycare.com