Verzendbeleid

Shipping Policy

Order Processing
Most orders ship in 0–5 business days. After dispatch, we email a tracking link. Please allow 24–48 hours for tracking to update.

Shipping Options & Rates
Rates are shown at checkout and depend on destination and order value.

United States

  • Standard: 4–12 business days — $6.95

  • Free Standard: 4–12 business days on orders $50+

  • Priority Processing: 3–9 business days — $19.95

Canada

  • Standard: 4–12 business days — $9.95 CAD

  • Free Standard: 4–12 business days on orders $70+ CAD

  • Priority Processing: 3–9 business days — $29.95 CAD

United Kingdom

  • Standard: 4–12 business days — £4.95 GBP

  • Free Standard: 4–12 business days on orders £35+ GBP

  • Priority Processing: 3–9 business days — £14.95 GBP

Ireland

  • Standard: 4–12 business days — €5.95 EUR

  • Free Standard: 4–12 business days on orders €40+ EUR

  • Priority Processing: 3–9 business days — €16.95 EUR

Australia

  • Standard: 4–12 business days — $9.95 AUD

  • Free Standard: 4–12 business days on orders $75+ AUD

  • Priority Processing: 3–9 business days — $29.95 AUD

New Zealand

  • Standard: 4–12 business days — $9.95 NZD

  • Free Standard: 4–12 business days on orders $85+ NZD

  • Priority Processing: 3–9 business days — $34.95 NZD

Germany

  • Standard: 4–12 business days — €5.95 EUR

  • Free Standard: 4–12 business days on orders €40+ EUR

  • Priority Processing: 3–9 business days — €16.95 EUR

Netherlands

  • Standard: 4–12 business days — €5.95 EUR

  • Free Standard: 4–12 business days on orders €40+ EUR

  • Priority Processing: 3–9 business days — €16.95 EUR

South Korea

  • Standard: 4–12 business days — ₩9,999 KRW

  • Free Standard: 4–12 business days on orders ₩73,000+ KRW

  • Priority Processing: 3–9 business days — ₩29,999 KRW

International (see eligible countries at checkout)

  • Standard: 4–12 business days — $6.95

  • Free Standard: 4–12 business days on orders $50+

  • Priority Processing: 3–9 business days — $19.95

  • Some destinations in South America, Africa, and parts of Asia may take 7–30 business days, depending on local carriers and customs.

Address Changes
Contact us before dispatch; we can’t change addresses once an order has shipped.

Damaged / Lost in Transit
If a parcel is lost or arrives damaged, email contact@sparkycare.com. After the carrier investigation, we’ll replace or refund the order.

Customs, Duties & Import Taxes
Orders may be subject to import duties, VAT/taxes, customs handling, or brokerage fees depending on your country. These charges are assessed by local authorities and are the responsibility of the recipient unless explicitly stated otherwise.
Customs processing times are outside our control. If customs or the carrier contacts you requesting payment, ID, or additional information to release the parcel, please respond promptly to avoid delays.

Returns
For returns, see our Refund Policy.

Support
Questions? contact@sparkycare.com.